AI employee puts hotel world upside down
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Client
Postillion Hotels -
What we did
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The Team
Full-service Development Squad
Challenge
We need to keep innovating to remain in the lead of our hotel business!
Deliverables
- never sleeps
- is never sick
- works independently
- is able to draw up a quotation in a matter of minutes
- is an expert at multitasking and can effortlessly process dozens of emails simultaneously.
Condition of the user
‘It’s okay if a bot is able to answer my email, but please no grammatical errors!’
Solution
Who is Michiel? A state-of-the-art neural network that uses natural language processing techniques as text classification and named entity recognition. Deep learning for reading an e-mail and using the information to draw up a quotation. Michiel is linked to the reservation systems and can create a quotation within minutes, 24 hours a day, 7 days a week.
Michiel is like a new staff member, but a digital one: i.e. he never sleeps, is never sick and never goes on holiday. But just like a real new employee, Michiel is not able to do everything from day one. He is currently being trained and can handle more and more independently.
He's not a system, not an app, not a computer – he's Michiel
Michiel is changing the world of hospitality
Michiel now processes a large portion of the reservations
Result
Michiel can already do a whole lot, but still has more to learn. And what about those 17 people? They are happy, and proud. They see opportunities. Postillion Hotels wants people who interact with other people: ‘Not stuck in front of a computer. That is dull work and they didn’t enter this business to do that. So no, those 17 aren’t going anywhere. They will be leading the process. That is where they can perform at their best.’