In late February 2017, we launched the project Kiezen in de ggz. We went online a few weeks ago. Options in mental health care (‘Kiezen in de ggz’) is a website that helps patients, their friends and family and doctors choose between mental healthcare providers. We started with a design sprint and then developed the website in 13 development sprints of two weeks. A simple calculation suggests that we should have been ready 26 weeks later. However, reality is never that simple and fortunately we took account of this from the beginning.
We implemented the project in a number of blocks: 4 sprints in 2017, 4 sprints in the summer of 2018 and 3 sprints in late September / October 2018. There was time between the sprints to collect and process user feedback. This feedback was then included in the following series of sprints with the aim of improving the website. Involving future users during development helped us to create a website that is better coordinated to the needs of those users. User tests are a valuable instrument during development, particularly in the phase before the launch of the product when you cannot yet receive feedback from actual users.
From a technical perspective, the website can be described with one word: sources. ‘Kiezen in de ggz’ retrieves information from a large number of different sources, combines the information and makes accessing it easy and fast for the user.
We use a source for data on institutions, branches and practitioners; a source with additional information on practitioners; a source with information on insurances; a source with client experiences; a source with information on conditions and a source with the quality charter. The relevant information from all these sources is collected, rendered searchable and presented in a user-friendly fashion.